Returns Policy

Our Commitment to You

At Seasia Foods, we’re committed to giving you peace of mind when shopping with us. We take pride in providing quality products and reliable service.

If you’re not satisfied with the quality of any product you receive, we’ll gladly refund you for its value. Please contact us at info@seasiafoods.com.au within 24 hours of delivery to request a refund or raise a concern.

Special Notes on Replacements & Refunds

• Refund requests must be made within 24 hours of delivery.
  

• Refunds are processed via your original method of payment.
  

• We may request photos for any quality concerns.
  

• Refunds are only issued if a product is damaged, missing, expired, defective, or affected by a quality issue.
  

• Refunds or returns are not available for change-of-mind purchases.
  
  

Replacements & Substitutions

• If an item is unavailable (due to stock or other reasons), we’ll provide a substitute of equal or greater value, matched by product type and size.
  

• If you’re unhappy with the substituted item, let us know — we’ll arrange a replacement or refund.
  
  

Important Disclaimers

• All product images are provided for reference only.
  

• Packaging design, colour, or presentation may differ slightly from the actual product.