Privacy Policy

This Privacy Policy explains how Seasia Foods (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from seasiafoods.com (“our website”).

Openness and Transparency

We are committed to protecting your privacy and complying with:

• The Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
  

• The General Data Protection Regulation (EU 2016/679) (GDPR).
  
  

By using our website, products, or services, you consent to the collection, use, processing, storage, and disclosure of your personal information in accordance with this Privacy Policy.

Personal Information We Collect

Device Information

When you visit our website, we automatically collect certain details about your device, including:

• Web browser type
  

• IP address
  

• Time zone
  

• Browsing behaviour (pages viewed, search terms, links clicked)
  
  

This information, known as Usage Data, is collected through:

• Log files (IP address, browser type, ISP, referring/exit pages, timestamps).
  

• Web beacons, tags, and pixels (track browsing behaviour).
  

• Cookies (small files placed on your device; for more information visit allaboutcookies.org).
  
  

Order Information

When you place or attempt to place an order, we collect:

• Name
  

• Billing and shipping addresses
  

• Payment information (e.g. credit card details)
  

• Email address
  

• Phone number
  
  

Together, Device Information and Order Information are referred to as Personal Information.

How We Use Your Personal Information

Order Information

We use your Order Information to:

• Process payments and fulfil your orders.
  

• Arrange delivery and provide invoices or order confirmations.
  

• Communicate with you.
  

• Screen for potential risk or fraud.
  

• Provide marketing updates (where you have opted in).
  
  

Device Information

We use Device Information to:

• Detect and prevent fraud (particularly through your IP address).
  

• Improve and optimise our website (e.g. analytics on browsing behaviour).
  

• Assess the effectiveness of marketing and advertising campaigns.
  
  

Sharing Your Personal Information

We may share your Personal Information with third parties to support our operations, such as:

• Shopify, which powers our online store. Learn more here: Shopify Privacy Policy.
  
  

We may also share your information to:

• Comply with laws and regulations.
  

• Respond to lawful requests (e.g. subpoenas, warrants).
  

• Protect our rights.
  
  

Data Retention

We retain Order Information for our records unless and until you request deletion.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Disclaimer

By accessing and using our website, you waive and release Seasia Foods, to the maximum extent permitted by law, from any claims relating to the use of information provided through our website.

Contact Us

For questions, concerns, or complaints regarding our privacy practices, please contact us at:
📧 info@seasiafoods.com