FAQs

Who are Seasia Foods?

Founded in Haymarket Sydney, Seasia Foods is run by Chris Lam and Ben Tang, third-generation owners and operators of Dong Nam A grocery stores in Sydney’s Chinatown and Thaitown. Seasia Foods brings together a carefully curated range of premium Asian products and authentic ingredients directly from all over Asia to your kitchen. With decades of rich history serving Sydney’s diverse Asian community and supplying everyone’s favourite restaurants, we pride ourselves on offering:

• A wide range of snacks, drinks, and pantry staples.
  

• Both individual items and bulk box options.

• Top brands from across South East Asia.
  

• Competitive, affordable prices.
  
  

From shopping to delivery, our mission is to make your experience simple, enjoyable, and reliable. 

We are always happy to share our knowledge and love of fine foods. Speak to us today.

How does delivery work?

• Free delivery for orders over $160.
  
  Orders delivered within 48 hours (between 10am – 6pm).
  

• For full details, see [How We Work].
  
  

Do you deliver to my suburb?

Yes, we deliver to all suburbs within 18km of Sydney CBD.

What if the item I want is unavailable?

If a product is out of stock, we’ll substitute it with the closest option in type and size — always of equal or greater value.

How do you keep my order fresh?

• We hand-pick the freshest produce from trusted local farmers and suppliers.
  

• Every item is quality-checked by our trained staff.
  

• Orders are packed securely to ensure they arrive in optimal condition.
  
  

What happens on the day of delivery?

• We’ll contact you on the morning of your delivery with a time window.
  

• We’ll notify you again upon arrival.
  
  

What if I’m not home?

• If you’re unavailable, you can authorise us to leave your delivery in a safe location (e.g. concierge or front door).
  

• Provide authority via SMS reply or email (info@seasiafoods.com.au).
  

• If we don’t have your authority and cannot contact you, your order will be returned, and a $20 fee may apply.
  
  

What if I’m unhappy with a product?

Your satisfaction matters most. If you’re not happy with any item, we’ll gladly refund it.

• Contact us at info@seasiafoods.com within 24 hours of delivery.
  

• See our [Returns Policy] for full details.
  
  

Can I cancel or amend my order?

Yes. Please email info@seasiafoods.com.au or call us.

• Orders cancelled or amended within 24 hours of delivery may incur a $10 cancellation fee.
  
  

Can I pick up my order instead?

Yes - choose Click & Collect at checkout.

• Pickup available from our Haymarket locations (Thai Town or Chinatown).
  

• We’ll notify you when your order is ready.
  
  

Do you sell bulk or wholesale quantities?

Yes - we supply restaurants and commercial kitchens.

• Check our Bulk category online.
  
  

For special requests, email info@seasiafoods.com.