Frequently Asked Questions
Established on September 2021, and located in Haymarket Sydney; Seasia Food's mission is to provide authentic Asian products and ingredients, supplied directly from South East Asia to your door.We are passionate about offering our customers the best products at the most competitive and affordable prices. We carry a wide range of food, snack and drink products and sell individually, or even by boxes. We have snacks and drinks from top leading South East Asian brands. From shopping to delivery, we strive to make your shopping experience simple and enjoyable.
We provide free delivery for orders over $120. Once you place an order we will deliver within 48 hours between 10am to 6pm.Click here for more information on how our delivery works.
We currently deliver to a large number of areas in Sydney – click here to see if we currently cover to your area.
There may be times when your desired items are out of stock or unavailable. If your chosen product is unavailable, we will substitute it with the closest product based on the product type and size, with an equivalent product of equal or greater value.
We hand pick the freshest produce from local farmers and suppliers that will be delivered to you the very same day. Along with that, our staff are trained to quality check everything they pick. Your order is packed securely to ensure that they arrive to your home in an optimal condition.
We will contact you on the morning of your delivery to confirm the drop off window ahead of your delivery. We will also touch base on arrival to advise you of delivery.
We understand that life can be unpredictable and that you may not always be present at time of delivery. We will be in touch with you on the morning of your delivery to confirm your delivery window. If you anticipate that you will not be home please provide our delivery teams with the authority to leave your delivery unattended in a safe location (at concierge or front door etc) by either responding to our SMS or emailing us at email@example.com. If we do not have authority to leave and you are not home to receive your delivery, we will endeavour to contact you on the phone number provided. If we cannot contact you, your order will be returned, and a fee of $20 may be applied.
Your satisfaction is of the utmost importance to us. If you are not satisfied with the quality of your purchase for any reason, we will more than happily refund the item for you. To request a refund, reach out to us at firstname.lastname@example.org within 24 hours of delivery. Click here for further details on our Returns Policy.
If you would like to cancel or amend your order please call us on or send an email to email@example.com. If your order is cancelled or amended within 24 hours of delivery you may be subject to a $10 cancellation fee.
Of course. We understand some times your plans change or you may prefer to pick up your order instead of taking delivery. Therefore we provide the option for a streamlined click and collect experience at one of our locations in Haymarket, Sydney (Thai Town or Chinatown). If you’ve decided to pick up you will have the option to select your pick up point upon check out.
Yes, we can and do supply wholesale. We have a Bulk category on our website which is catered for restaurants and commercial kitchens. If you have any special requests or queries regarding bulk purchases , please reach out to us on an email to firstname.lastname@example.org to discuss.