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Returns policy

Returns policy

Our commitment to you

Seasia Foods is committed to providing our customers with peace of mind when they make a purchase with us. We take pride in our service and our delivery of quality products.  
If you are not satisfied with the quality of the products we deliver for any reason, we will happily refund you for the value of the product. If you are dissatisfied with any aspect of your delivery, please let us know at info@seasiafoods.com.au within 24 hours of delivery.

Special notes on replacement and refunds

  •  Any refund requests must be made within 24 hours of delivery.
  • Refunds will be processed via the original method of payment.
  • We may ask for photos of items for any quality concerns. 
  • Refunds will only be issued if you receive a product(s) that is damaged, missing, expired, defective or for any other quality issue.We will not provide a refund or return where you have changed your mind about products purchased.

Replacements and Substitutions

If your desired item is unavailable (due to stock issues or any other reason) we will replace it with a substituted item based on the product type and size of equal or greater value.
If for whatever reason you are unhappy with the substituted item, let us know and we will organise a replacement or organise a refund for you.

Important Disclaimers

All product images provided are for reference only. Packaging design, colour or presentation presentation may differ slightly from the actual product.

Dong Nam A & Co (Thaitown)

14 Campbell St
Haymarket, Sydney

Everyday 9:00 am - 7:00pm

Dong Nam A Brothers & Co (Chinatown)

215A Thomas St
Haymarket, Sydney

Everyday 9:00am - 7:00pm